Civil Service Department

Project Info

Client City of New Orleans Civil Service Department
Skills Organizational Planning

Project Description

EMH gained a deep understanding of existing Civil Service practices, first creating process maps of specific HR practices, and then overlaying new requirements that were recently legislated. To ensure success, we identified tools, templates and procedures to increase adoption and compliance.

Project Scope

The Civil Service Department of the City of New Orleans is responsible for the overall administration of the personnel function in the city. The Civil Service Commission oversees the activities of the City Civil Service Department as its policy-making body.

In 2014, the City of New Orleans passed the controversial Great Place to Work Initiative, which was designed to increase the efficiency of Civil Service and HR departments throughout the city.

EMH was engaged by the City of New Orleans to assist the Civil Service Department to assist with the implementation of the new rules. The goals of the engagement were to give more flexibility to departmental HR managers, create visibility and accountability between departments, the CAO, and Civil Service, and develop transparent processes for the most frequently requested processes that were affected by the rule revisions.

EMH Approach

Because each process has its own unique nuances, we went through each rule separately.  First, we examined the rule to make sure the meaning and intentions were clear, working closely with Civil Service staff to understand the real-world implications of the new rules.  Then, we mapped out what the process looks like, including where forms need to be sent, when forms need to be audited, and an exceptions-handling process.  We then created the forms that HR managers needed to complete and built out FAQs and examples to prevent confusion.


Civil Service now has a suite of tools to use as the implement the new rules.